Quick answer
Never share your seed phrase, download only from official sites, treat unexpected DMs as hostile, and read every wallet prompt. Official support is @mysupport—and it will never ask for your seed.
Common scam patterns
| Scam | What you see | What to do |
|---|---|---|
| Fake support | “Verify wallet” links in DMs | Ignore; use official support only |
| Fake sites | Look-alike domains / ads | Type get.mywallet.io / mywallet.io yourself |
| Drainers | “Claim airdrop” connect prompts | Reject; research contracts |
| Seed phrase traps | “Import to fix” forms | Never type seeds into websites |
| Address poisoning | Dust txs from look-alike addresses | Copy addresses from trusted saved contacts |
| Clipboard hijacks | Address changes after copy | Re-check first/last characters |
More detail: Scams.
Daily defense checklist
- Bookmark get.mywallet.io and help.mywallet.io
- Enable app lock / biometrics
- Prefer small test transfers
- Disconnect unused dapps
- Keep software updated
- Separate “experiment” funds via sub-wallets if helpful
If you think you were phished
- Stop approving new prompts
- Move remaining funds from a secure new wallet only if you still control keys and understand the risk
- Contact official support for guidance—not strangers in comments
- Report the scam domain/account when possible
Stay self-custodial without becoming a scam target
Download My Wallet from official links only—you hold the keys.
FAQ
Can support reset my seed?
No. Non-custodial wallets cannot restore a lost seed.
Are giveaways on social media real?
Assume no—especially if they ask you to send coins first or to “authenticate” with a seed.
Does a hardware wallet stop phishing?
It reduces key-extraction risk but you can still sign malicious transactions. Read prompts.